Refund & Returns Policy

Return Window

We offer a 30-day return window from the date of delivery. Items must be returned in their original condition with all tags attached and in the original packaging.

Eligible Items for Return

We Accept Returns For:

• Unworn items with original tags attached
• Items in original packaging
• Products without stains, damage, or signs of wear
• Items that haven't been washed or altered

Non-Returnable Items:

• Items damaged due to misuse or normal wear
• Products without original tags or packaging
• Custom or personalized items
• Items returned after 30 days

How to Initiate a Return

Starting your return is simple and straightforward:

• Step 1: Contact our customer service team at [email protected]
• Step 2: Provide your order number and reason for return
• Step 3: Receive your return authorization and shipping label
• Step 4: Pack items securely and ship using provided label
• Step 5: Track your return and receive confirmation once processed

Refund Processing

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days.

Refund Methods:

• Original payment method (credit card, PayPal, etc.)
• Store credit (if preferred)

Exchanges

We're happy to exchange items for different sizes or colors, subject to availability. Exchange requests follow the same 30-day timeline as returns.

Exchange Process:

• Contact us to check availability of desired item
• Ship original item back to us
• We'll send the replacement once we receive your return
• No additional shipping charges for exchanges within the US

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We'll provide a prepaid return label and expedite a replacement or full refund.

What to Do:

• Take photos of the damaged item and packaging
• Contact us within 48 hours of delivery
• We'll arrange immediate return and replacement
• No cost to you for shipping or handling

Return Shipping

Shipping Costs:

• Customer Returns: Customer pays return shipping (usually $5-10)
• Defective Items: We provide prepaid return labels
• Wrong Item Sent: We cover all return shipping costs

We recommend using a trackable shipping method for returns over $50 to ensure your item reaches us safely.

International Returns

International customers are responsible for return shipping costs and any customs fees. Please contact us before returning international orders to ensure proper processing.